- Before: v1.1 (effective Mar 16, 2026)
- After: v2.0 (effective Jun 15, 2026, KST)
Key changes at a glance
- Fee terminology overhaul (Art. 4): Enko Service Fee → Tenant Service Fee; the term Host Service Fee is redefined as the platform commission the Company charges the host; the host's paid add-on services are split out as Host Service Charge. Several settlement terms newly defined.
- New article: Art. 19-1 (Sanctions for tenant non-cooperation and inappropriate conduct).
- Host obligations significantly expanded (Art. 10): no passing the Company's fee to guests, mandatory settlement-info registration, anti-relisting rule, move-out inspection duties.
- Tenant protection / responsibility rebalanced: post-contract new fees or rules require consent (Art. 10); "I didn't read it" is no longer a valid objection (Art. 20); basis for auto-charging tenant-attributable costs (Art. 8).
- Cancellation / refund rules refined: free-cancellation cutoff changed from "day before move-in" to "within 24h of the move-in time" (Art. 26 / 27); host may not unilaterally cancel and bears the penalty for own-cause cancellation (Art. 23).
| Article | Before (v1.1) | After (v2.0) | Type |
|---|---|---|---|
| 1) Scope & Definitions | |||
|
Art. 2 Scope & version classification |
Includes a clause stating that contracts paid via Stripe after Aug 29, 2025 due to unavoidable circumstances (deployment delay, system error, service rollback) are still governed by V1 rules. | That Stripe-exception clause is removed. Adds a pointer that the detailed scope of application and effective date of v2.0 are governed by the Effective Date provision. | Removed + Added |
|
Art. 4 Payment & fee definitions (biggest change) |
• Enko Service Fee = platform usage fee • Host Service Fee = fees for the host's paid add-on services (move-out cleaning, bedding, etc.) • Total Payment Amount = Total Rent + Enko Service Fee + Host Service Fee |
• Renamed to Tenant Service Fee — where the Terms say "fee"/"service fee" without qualification, it means this fee • Host Service Fee redefined = the platform fee the Company charges the host (commission); rate & calculation governed by the Host Fee provision • The host's paid add-on services are split out as Host Service Charge • New terms: Usage Amount, Business Day, Escrowed Settlement Amount, Settlement Amount, Outstanding Balance • Total Payment Amount = Total Rent + Tenant Service Fee + Host Service Charge |
Terminology overhaul + new |
| 2) Rights & Duties | |||
|
Art. 7 Rights of the Platform |
May charge damages/restoration costs via registered payment method or offset against deposits/escrow funds. | "… offset against deposits/escrow funds to be introduced in the future" — clarifies that the escrow/deposit mechanism is not yet in place. | Wording |
|
Art. 8 Tenant duties |
Restore facilities/equipment to original condition on move-out. | Same, plus "(the property must be vacated in a restored condition)". New: where the host/Platform incurs tenant-attributable damage or extra costs, the host submits objective evidence (photos, estimates) → the Company notifies the claimed amount → if the tenant raises no objection within 3 business days, the amount is auto-charged to the registered payment method and consent is deemed given. | New |
|
Art. 10 Host duties (greatly expanded) |
Disclose add-on fees/special rules clearly before the contract; any undisclosed monetary charges are invalid. Host compensates if a contract is canceled due to nondisclosure. | • Fees/rules newly disclosed after the contract take effect only with the tenant's written or in-Platform consent; without consent they do not apply • New: defines and limits "socially recognized essential rules" (excludes regional/cultural customs or the host's personal convenience) • New: a host's sanction on a tenant may not exceed the actual damage incurred • New: the host may not pass on or itemize the Company's Host Service Fee to the guest as a separate line item • New: host must register/maintain settlement & documentation info (business/resident reg. number, host type, phone & email, documentation type, opt-in/out, settlement account & identity verification); missing/incorrect entries → no retroactive issuance, host bears the disadvantage • New: on move-out the host must inspect for damage and keep dated evidence for EnkoCare review; for non-payment, file a claim within 3 days incl. the move-out date • New: re-listing a substantially identical property to evade reviews/sanctions is prohibited (treated as a continuous, identical listing; history & sanctions carry over) |
Multiple new / strengthened |
|
Art. 12 Account management |
(no such provision) | New: a permanently suspended member may not re-register; the Company may restrict or suspend circumvented registrations identified through monitoring. | New |
| 3) Rent & Payment | |||
|
Art. 14 Rent calculation (V2) |
"Full months → monthly rent / partial months → daily × nights." Includes a 90-night example (monthly rent × 3). | "In units of 30 nights → monthly rent / periods short of or exceeding 30 nights → daily × nights." The 90-night example is removed. (Calculation results unchanged.) | Clarified wording |
| 4) Sanctions & Consent | |||
|
Art. 19 Prohibition of direct transactions |
4 example behaviors; explanation period 3 days; stepwise sanctions (1st/2nd/3rd). | • Adds examples ("accepting a host's direct-transaction request"; "inducing/accepting off-platform payment for extension or period-change costs") • New detection-channels & confirmation section (own monitoring; reports/complaints) • New notice & explanation procedure (prior written notice; object within 7 days; sanction held in abeyance during review) • Explanation period 3 days → 7 days |
Procedural + period extension |
|
Art. 19-1 Tenant non-cooperation / inappropriate conduct (NEW) |
(no article) | Entirely new. Stepwise sanctions for non-cooperation with policies and for inappropriate conduct toward staff (abuse, threats, sexual harassment, attempts to expose personal info); immediate measures (ending the response / restricting the account without prior warning); staff-protection authority; application procedure (3-day explanation, except immediate measures). Grounded in occupational safety & health law. | New |
|
Art. 20 Deemed agreement |
Completing payment/contract = agreement to the Terms, service details, host conditions and refund rules (2 paragraphs). | New paragraph 3: not reviewing, or being unaware of the contents, is not a ground to refuse application of the Terms or to object to matters deemed consented to; the duty to review in advance rests with the tenant. | New |
| 5) Rejection / Cancellation / Refund | |||
|
Art. 22 Rejection of contracts |
If the host does not respond within 24h, the request is auto-rejected with a full refund. Repeated rejections → reduced exposure / account restrictions. | New: if the time from request to move-in is under 24h, the request is auto-rejected immediately if the host does not respond by 00:00 on the move-in date, with a full refund. Repeated-rejection sanctions now add "blocking calendar availability" and "in accordance with internal policies". | New + strengthened |
|
Art. 23 Host-initiated cancellation |
Host cancels before move-in → full refund; mid-term unilateral termination → refund for remaining period; tenant requests cancellation through the host. | New: once a host has accepted, the host may not unilaterally cancel. Host-cause cancellation → the host bears the penalty (examples: duplicate booking, simple change of mind, expiry of the host's own lease, building malfunction and resulting repair/construction/interior work). The tenant must not cancel directly — the host must request the cancellation through the Platform. | New + clarified |
|
Art. 25 Refund policy |
"If the tenant's total paid amount is less than the penalty, the tenant must pay the shortfall." | "If the tenant's cumulative payment is less than the penalty, the tenant must pay the shortfall." | Terminology |
|
Art. 26 Penalty policy (V2) |
Penalty table (45+/44-31/30-15/14-8/7d–move-in) present. Trailing lines: "within 24h of payment (excluding day before move-in): none (full refund incl. Enko service fee)" + "Enko service fee non-refundable after 24h". | Penalty table unchanged. The two 24-hour lines are removed from Art. 26 and consolidated into Art. 27. "30 nights or less → total rent paid" reworded to "the total rent portion of the amount paid". | Moved (to Art. 27) + wording |
|
Art. 27 Service fee refund & free cancellation (V2) |
"Cancellation within 24h after payment: service fee refunded." / "Cancellations on the day before move-in are not eligible for free cancellation; penalties apply." | • "Within 24h after payment (excluding the 24h before the move-in time, KST): full refund incl. service fee" • New: even within 24h of payment, if cancellation falls within 24h of the system default check-in time on the move-in date (move-in imminent), free cancellation does not apply → penalty of 100% of monthly rent • "Platform service fee non-refundable after 24h from payment" |
Criteria change + consolidation |
| 6) Contract Modification | |||
|
Art. 31 Contract modification |
Early move-in: "a payment link is issued; confirmed upon payment." Early move-out: host consent → standard penalty; unilateral move-out = abandonment, full rent due, no refund; tenant must notify the host. | Early move-in: "the Platform may charge the pro-rated amount; confirmed upon payment." Early move-out: New — on the tenant's request the host has a duty to negotiate within a reasonable scope; once approved, standard penalty applies (reducible/waivable by agreement). Unilateral move-out = abandonment; the full already-contracted rent (monthly rent, etc.) may be charged; refund rules do not apply. The host must immediately report the unauthorized move-out to the Platform (shifted from tenant-notify to host-report). | New + procedure change |
|
Art. 33 Refund calculation for modification |
"Refund = (Total Paid Amount − Penalty)." Already-provided host services (bedding, etc.) non-refundable. | "Refund = (Cumulative Paid Amount − Penalty)." Already-provided host services (bedding, move-out cleaning, etc.) non-refundable. | Terminology |
| 7) Disputes & Compensation | |||
|
Art. 38 Dispute definition & procedure |
Step 2: "claims may be limited if filing deadlines are missed." Step 4: "the Company's decision becomes the final standard if no agreement; settlements reflected in balances." | Step 2: "the filing deadlines specified in each provision." Step 4 reworded: unreasonable or unsupported claims may be dismissed, and the Company notifies each party of its decision. | Wording |
|
Art. 39 Tenant-initiated disputes (substantially rewritten) |
Stage-based rules (before move-in / at move-in / during tenancy / after) in mostly list form; a list of critical-issue grounds for immediate mediation. | Extensively rewritten and detailed. New: if the tenant unilaterally moves out while the host's correction or the Company's mediation is in progress, the tenant's intent to resolve is deemed insufficient and may count against them (exception: a "critical issue" proven by objective evidence). "Critical issue" defined more concretely; submission deadlines refined (urgent 24h / general 72h or 3 business days). | Rewritten / strengthened |
|
Art. 40 Host-initiated disputes (rewritten) |
After move-out: the Company issues an invoice via the payment system; the tenant objects within 3 business days, otherwise the claim is final; auto-charge on non-payment (pre-authorized). | After move-out: at the host's request and with both parties' agreement, the Company may process payment on their behalf; the tenant may object within 3 business days, otherwise the claim is finalized. Auto-charge / pre-authorization retained; correction-request & evidence steps refined. | Rewritten / added requirement |
|
Art. 41 Compensation principles |
Direct loss only; indirect losses excluded; cannot exceed actual loss; settle within 10 business days. | "Direct loss" detailed: calculated on the reasonable market rate; aging / pre-existing defects excluded; the Company may adjust excessive or above-market claims or request additional materials (e.g., multiple estimates). | Detailed |
|
Art. 42 Compensation, service fees & recourse (host at fault) |
Includes: on host-cause cancellation, unpaid service fee borne by the host — V1: full fee on total rent / V2: service fees for the remaining lease period. Force majeure: submit evidence within 5 business days for up to 50% liability reduction. | The V1/V2 service-fee recourse split is removed, and the force-majeure 50% reduction clause is removed. Reworded around the Company's right of recourse against the at-fault party. | Removed + revised |
| 8) Reviews & Effective Date | |||
|
Art. 44 Review policy |
Tenants may write reviews "once half of the lease period has passed." Deletion grounds: explicit/profane, hate/anti-social, unrelated content. | "From the point at which half of the total residence period since the move-in date has passed" (clarified). New deletion ground: false content clearly contrary to objective facts / fact-distorting reviews. Deletion is judged on the whole review and its circumstances, not a single expression. | Strengthened |
|
Art. 49 Effective date |
These Terms take effect on March 16, 2026. | v2.0 takes effect on June 15, 2026 (KST). | Effective date |
| Throughout | Uses "total paid amount", "Enko Service Fee", etc. | Wording/terminology harmonized across the document: "cumulative payment", "Tenant Service Fee", etc. | Wording cleanup |