If you are repeatedly failing to upload your passport photo for RC issuance, please review and follow the recommended guidelines below.
1. Recommended File Specifications
To ensure a successful upload, please check if your file meets the following requirements:
File Format: JPG (or JPEG) is highly recommended.
File Size: Less than 1MB.
Clarity: Ensure the photo is clear, with no glare on the laminated surface and all text clearly legible.
2. If the Error Persists
If you continue to experience errors even after following the recommended format, please contact our Customer Service with the information listed below. This will help our technical team resolve your issue faster.
Please provide the following details in your inquiry:
Member Name: Your registered name on EnkoStay.
Error Message/Code: The specific text or code displayed (e.g., "Error 500" or "Invalid File Type").
Error Step: Where exactly does the error occur? (e.g., During photo upload, upon clicking the 'Submit' button, etc.)
Environment: Are you using the Mobile App or a Web Browser?
3. How to Contact Us
Please send the details above to:
Email: stay_support@enko.kr