Yes. The process depends on the change you need:
- Move in earlier: Request directly through the Early move-in feature.
- Move out later: Request directly through the Late move-out feature to extend your stay.
- Postpone your contracted move-in date: Obtain your host’s agreement, then contact Enkostay Support for manual processing.
Submitting a request does not automatically confirm a date change. The host’s approval is required.
Moving in earlier — Early move-in
Early move-in lets you add nights before the start of your existing contract while keeping your original move-out date.
For example:
- Original stay: November 1–November 30 (29 nights)
- With early move-in: October 28–November 30 (33 nights)
- Additional early move-in period: October 28–November 1 (4 nights)
Requirements for early move-in
- You must have an existing contract for the property.
- You can only request early move-in before your scheduled move-in date.
- You must add at least 1 night.
- Dates blocked by the host cannot be selected.
- Your request must be approved by the host before you can move in earlier.
How to request early move-in
- Go to My account → My bookings → Stay.
- Find your upcoming stay and click View details.
- Click Early move-in.
- Select your preferred earlier move-in date.
- Review the amount and complete payment.
- Your request will then be sent to the host for approval.
The amount for the additional nights is calculated using the rental rate set by the host at the time of your request. This may differ from the rate applied to your original contract.
The host can approve or decline your request within 24 hours. Payment alone does not confirm early move-in; the host’s approval is required. You do not need to contact Enkostay Support for manual processing when using this feature.
Moving out later — Late move-out
If you want to stay beyond your contracted move-out date, you can request an extension directly through the Late move-out feature.
For example:
- Original move-out date: November 30
- Requested new move-out date: December 3
- Additional rental period: November 30–December 3 (3 nights)
This feature is for adding rental nights, not simply leaving later in the day on your existing move-out date. If you only need to change your departure time on the same date, please discuss this directly with your host.
How to request late move-out
- Go to My account → My bookings → Stay.
- Find the contract you want to extend and click View details.
- Click Late move-out.
- Select your preferred later move-out date.
- Review the additional charges and complete payment.
- Your extension request will then be sent to the host for approval.
Extensions are subject to availability and the host’s approval. Payment alone does not confirm the extension. You do not need to contact Enkostay Support for manual processing when using this feature.
Moving in later — Changing your contracted move-in date
The Early move-in and Late move-out features cannot be used to postpone your contracted move-in date. To request a later contract start date:
- Contact your host through the platform and discuss your preferred new date.
- Obtain the host’s agreement on the date change and any related conditions.
- Contact Enkostay Support with the agreed details to request manual processing.
Date changes are subject to the host’s agreement and the applicable contract modification policy. If the change shortens your rental period, the host may decline the request or make approval conditional on a change fee.
Arriving later without changing your contract
If you only plan to arrive later and do not need to change your contracted dates, please notify your host in advance.
A later arrival does not automatically change your contract dates or reduce your rent. Rent for the period before your actual arrival is generally non-refundable unless the host separately agrees to a refund.
FAQ
Q1. What is the difference between Early move-in and Late move-out?
Early move-in adds rental nights before your existing contract starts. Late move-out adds rental nights after your existing contract ends.
Both can be requested directly from your contract details page and require the host’s approval.
Q2. Where can I request early move-in or late move-out?
Go to My account → My bookings → Stay, find the relevant contract, and click View details.
Choose Early move-in or Late move-out, select your preferred date, review the amount, and complete payment to send your request to the host.
Q3. Do I need to contact the host or Enkostay Support before submitting a request?
You can submit an early move-in or late move-out request directly through the platform without first asking Enkostay Support to manually change your dates.
The host will review your request after payment. Submitting a request does not guarantee approval.
Q4. Can I request early move-in without an existing contract?
No. Early move-in is available only if you already have a contract for the property.
You must submit the request before your scheduled move-in date, and the additional period must be at least 1 night.
Q5. Why can’t I select my preferred early move-in date?
Dates blocked by the host cannot be selected.
If you want to ask whether the host can make a particular date available, please contact the host through the platform. Availability is not guaranteed.
Q6. I completed payment. Can I move in earlier or stay longer now?
Not yet. Payment sends your request to the host, but the host must approve it before the additional rental period is confirmed.
Please check that your request has been approved before moving in earlier or staying beyond your existing move-out date.
Q7. Why is the early move-in rate different from my original contract?
The additional nights are calculated using the rental rate set by the host at the time of your early move-in request.
This may differ from the rate applied to your original contract. Please review the amount before paying.
Q8. Does Late move-out mean I can leave a few hours later on my existing move-out date?
No. The Late move-out feature is for extending your rental period by adding nights after your contracted move-out date.
If you only need to leave later in the day on the same date, please discuss the departure time directly with your host.
Q9. Can I use these features to postpone my contracted move-in date?
No. Early move-in and Late move-out cannot be used to move your contract start date to a later date.
First obtain your host’s agreement on the new date and any related conditions. Then contact Enkostay Support with the agreed details to request manual processing.
Q10. If I arrive later, will I receive a refund for the nights I did not use?
A later arrival does not automatically change your contract dates or reduce your rent.
Please notify your host in advance. Rent for the delayed period is generally non-refundable unless the host separately agrees to a refund.
Q11. Can I pay the host directly for the additional nights?
Please complete payment through Enkostay.
Additional rent for an extension or date change must not be paid directly to the host outside the platform.