Effective Date: August 13, 2026
Version: v1.0
Chapter 1. General Provisions
Article 1 (Purpose)
The purpose of this Policy is to establish the standards for the issuance, configuration, application, use, cancellation, refund, and settlement of Coupons and Long-stay Offers provided or supported through the Enkostay platform operated by Enkowithus, Inc. (hereinafter the "Company"), and to define the rights and obligations of Members.
Article 2 (Scope of Application and Legal Nature)
β This Policy applies to each of the following benefits:
- Coupons provided by the Company to Members
- Long-stay Offers configured by Hosts at their own cost and responsibility on a per-listing basis
β‘ Coupons are complimentary promotional instruments provided by the Company at its discretion for the purposes of marketing, promotions, customer support, and service operations. Unless otherwise stipulated by applicable laws or this Policy, Coupons do not constitute a definitive or continuing right of the Member.
β’ Coupons are effective only in the relationship between the Company and the Member and do not form part of the lease or sublease agreement entered into between the Host and the Tenant. The Company's provision of a Coupon does not make the Company a party, agent, or guarantor of such agreement.
β£ A Long-stay Offer is not a promotional benefit provided or subsidized by the Company. It is a monthly rent exemption condition that the Host configures at the Host's own discretion and expense to incentivize long-term stays.
β€ This Policy applies as a supplementary policy to the Enkostay Terms of Use, Tenant Policy, and Host Terms and Policies.
β₯ For individual contracts to which a Long-stay Offer applies, the listing-specific conditions, total stay nights, Free Nights, and payment amounts displayed on the platform screen and in the contract at the time of contract confirmation shall apply.
β¦ Matters not addressed in this Policy shall be governed by the Enkostay Terms of Use, Tenant Policy, Host Terms and Policies, individual contracts, and applicable laws.
Article 3 (Definitions)
The terms used in this Policy are defined as follows:
| Term | Definition |
|---|---|
| Coupon | A right issued by the Company and attributed to a Member's account, enabling the Tenant to receive a discount on the Tenant Service Fee |
| Long-stay Offer | A monthly rent exemption condition configured by the Host on a per-listing basis, whereby if the total stay nights under the contract equal or exceed the threshold set by the Host, the monthly rent for the last certain number of nights within the confirmed contract period is applied at zero (in the currency of the applicable contract) |
| Free Nights | The number of nights for which the monthly rent is applied at zero pursuant to the Long-stay Offer. This does not mean additional stay nights granted beyond the contract period |
| Per-night Rent before Long-stay Offer | The monthly rent before application of the Long-stay Offer divided by 30 nights. This amount serves as the base unit price for calculating rent, refunds, and settlements under the Long-stay Offer |
| Paid Stay Nights | The total contract stay nights minus the Free Nights |
Chapter 2. Long-stay Offer
Article 4 (Criteria for Applying the Long-stay Offer)
β The Long-stay Offer is configured by the Host at the Host's own discretion and responsibility on a per-listing basis. It applies when the total stay nights of the contract period selected by the Tenant equals or exceeds the threshold set for the listing.
β‘ Free Nights are placed at the end of the confirmed contract period, and the Tenant's total stay period is not extended by the Free Nights.
Example: If a "3 Free Nights for stays of 90 nights or more" offer applies to a 90-night contract β the Tenant stays for a total of 90 nights, and the rent for the last 3 nights is processed at zero, so the Tenant pays rent for 87 nights.
β’ If a single contract simultaneously meets two or more Long-stay Offer tiers, the offers are not applied cumulatively; only the single tier with the highest threshold is applied.
Example: If a 200-night contract meets the "60 nights or more," "90 nights or more," and "180 nights or more" tiers β only the offer for the 180 nights or more tier is applied.
β£ Each Long-stay Offer tier is determined based on "N nights or more," and the threshold is considered met even when the total stay nights equals the threshold exactly.
Article 5 (Provider of the Long-stay Offer and the Company's Role)
β The Long-stay Offer is a monthly rent exemption condition provided by the Host at the Host's own cost and responsibility. It is not a discount, compensation, or subsidy provided or reimbursed by the Company to the Host.
β‘ The Company displays the Long-stay Offer conditions configured by the Host on the platform and provides the technical system to support the calculation of payment amounts and processing of settlements in accordance with those conditions.
β’ The monthly rent corresponding to the Free Nights under the Long-stay Offer is settled to the Host at zero, and the Company does not provide any separate monetary reimbursement or compensation to the Host for such Free Nights.
β£ The Company is not a party, agent, or guarantor of the lease or sublease agreement between the Host and the Tenant.
β€ The decision to configure a Long-stay Offer, the applicable tiers, the Free Nights, and the resulting financial burden are attributed to the Host.
Article 6 (Payment Amount, Fees, and Settlement)
β The monthly rent payment amount for a contract to which a Long-stay Offer applies is calculated using the following formula:
Monthly Rent Payment = Per-night Rent before Long-stay Offer Γ (Total Stay Nights β Free Nights)
β‘ When calculating the Tenant Service Fee, the rent component reflects the monthly rent actually borne by the Tenant after the Long-stay Offer has been applied.
β’ The Tenant Service Fee on the Maintenance Fee, Host Service Fee, and other charges is calculated in accordance with the Enkostay Terms of Use and Tenant Policy.
β£ The Long-stay Offer is a condition that exempts the monthly rent for the last certain number of nights of the contract; it is not a Company Coupon or Company discount that reduces the Tenant Service Fee itself.
β€ The Host Service Fee is calculated by applying the applicable rate to the amount subject to Host settlement within the Tenant's actual payment, as stipulated in the Host Terms and Policies.
β₯ Discounts separately provided by the Company, such as Coupons, apply only to the Tenant Service Fee. When a Long-stay Offer and a Coupon are applied together, the rent component and the Tenant Service Fee component are calculated and displayed independently.
β¦ The distinction between lump-sum payment and installment payment, and whether the contract qualifies as a 90-night or longer contract, are determined based on the total contract stay nights including the Free Nights under the Long-stay Offer.
Article 7 (Cancellation, Refund, and Contract Modification)
β Penalty fees and refunds for cancellation before check-in are governed by the Tenant Policy and the cancellation provisions of the individual contract.
β‘ Since the Free Nights under the Long-stay Offer apply a rent of zero (in the currency of the applicable contract) to the last segment of the contract period, they do not affect the rent used as the basis for calculating penalty fees and refunds in the event of cancellation before check-in.
β’ The refund amount for early move-out after check-in is calculated based on the Per-night Rent before Long-stay Offer. The rent corresponding to the Free Nights is not subject to a separate refund.
β£ Penalty fees and refunds for early move-out are governed by the early move-out provisions of the Tenant Policy.
β€ If the Tenant does not actually stay during the Free Nights segment of the original contract due to early move-out, those Free Nights are not applied and are not included in the refund calculation.
β₯ If the Tenant has already stayed during the Free Nights segment and then moves out early β the Free Nights already applied are not recouped. However, any remaining Free Nights that have not yet arrived are forfeited.
β¦ Even if early move-out occurs, the applicable Long-stay Offer tier and Free Nights are based on the terms confirmed in the original contract, and the Long-stay Offer tier is not re-determined based on the changed actual stay nights.
β§ The Long-stay Offer does not apply to contract extensions, and the stay nights of the existing contract and those of the extension contract are not combined to determine the applicable Long-stay Offer tier.
β¨ The Maintenance Fee is invoiced and settled on a pro-rata basis based on actual stay nights, regardless of whether a Long-stay Offer applies or the number of Free Nights.
β© In the event of cancellation before check-in, no Maintenance Fee is charged. In the event of early move-out, if the Maintenance Fee paid exceeds the amount for the actual stay nights, the excess is refunded on a pro-rata basis.
Article 8 (Modification and Termination of Settings)
β Even if the Host removes or modifies the Long-stay Offer settings, the Long-stay Offer terms and payment amounts already applied to previously requested contracts are not affected.
β‘ If the Host modifies or removes the settings, the changed conditions apply only to contracts newly entered into after the time of the change.
β’ The Company may modify the method of providing the Long-stay Offer feature, configurable tiers, preset structures, the upper limit of Free Nights, display methods, or how the feature is applied in the system, or terminate the provision of the feature, for reasons of service operations, policy changes, system improvements, or other necessary reasons.
β£ Any modification or termination pursuant to Paragraph β’ does not affect the Long-stay Offer, monthly rent payment amount, refund criteria, or Host settlement criteria of already confirmed contracts.
Chapter 3. Coupon
Article 9 (Issuance and Attribution of Coupons)
β Coupons are issued by the Company in accordance with the purposes and conditions determined by the Company, including marketing, promotions, customer support, or other purposes.
β‘ The issuance, type, discount rate or discount amount, validity period, minimum payment conditions, availability of combined use, and other terms of use of Coupons are notified at the time of issuance through the platform screen, the Coupon wallet, or individual notices.
β’ Coupons are attributed to the account of the Member to whom they are issued and may not be transferred, lent, sold, exchanged, or converted to cash or cash-equivalent instruments.
β£ Coupons issued in connection with a sign-up channel are issued only for the single channel through which the Member actually signed up, and multiple sign-up channel Coupons are not issued to a single account.
β€ If the Company confirms that a Member has obtained or used a Coupon in violation of this Policy or the individual issuance conditions of the Coupon, the Company may recover or invalidate the Coupon without prior notice.
β₯ Whether a Coupon satisfies its validity period is determined as of the time of the contract request. The validity period expires at 23:59 (KST) on the expiration date, and a Coupon that is valid at the time of the contract request applies even if the move-in date or the payment date falls after the validity period has lapsed.
Article 10 (Use of Coupons)
β Coupons apply only to the Tenant Service Fee and do not apply to monthly rent, Maintenance Fee, Host Service Fee, rent exempted under the Long-stay Offer, or any other charges.
β‘ Whether multiple Coupons may be used together for a single payment is determined by the individual issuance conditions of each Coupon, and the Company displays such conditions on a per-Coupon basis.
β’ The total Coupon discount amount applied to a single payment may not exceed the Tenant Service Fee for that payment.
β£ Any excess discount beyond the point at which the Tenant Service Fee reaches zero is not applied and may not be carried over or transferred to the monthly rent or any other charges.
β€ A Coupon is restored only where a contract to which the Coupon has been applied is cancelled or refunded before check-in and the Tenant Service Fee for that contract has actually been refunded, and only where the validity period of the Coupon has not expired. This includes cancellations arising from the Host's rejection of the contract.
β₯ In the event of early move-out after check-in β used Coupons are not restored.
β¦ Coupon discounts are reductions by the Company applied to the Tenant Service Fee and do not affect the calculation of rent, penalty fees, or refund amounts based on rent.
β§ Where a discount code separately operated by the Company is applied together with a Coupon, the sum of the Coupon discount amount and the discount code discount amount may not exceed the Tenant Service Fee for that payment. Paragraph β£ shall apply mutatis mutandis to the treatment of any excess.
β¨ Coupons apply at the time of the initial contract request and are not applied retroactively to an extension of the term or a modification of the conditions of an already concluded contract.
β© For installment payment contracts of 90 nights or more, the Tenant Service Fee is charged on a per-installment basis, and accordingly the Coupon discount applies to the Tenant Service Fee of each installment. In such cases, Paragraphs β’ and β£ apply on a per-installment basis.
Chapter 4. Prohibited Conduct and Modifications
Article 11 (Prohibition of Fraudulent Conduct)
Members shall not engage in any of the following conduct in connection with the benefits programs:
- Creating false accounts, using another person's identity, or obtaining Coupons through multiple accounts of the same person
- Selling, transferring, commercially distributing, or mass-distributing Coupons in a spam-like manner
- Repeatedly entering into and cancelling contracts for the sole purpose of fraudulently obtaining Coupons or Long-stay Offers, or otherwise creating the appearance of a transaction without a genuine transactional purpose
- Exploiting system vulnerabilities or circumventing the issuance, configuration, application, or usage conditions of the benefits
- Repeatedly entering into contracts, modifying contracts, or moving out early without a genuine intention to stay, solely for the purpose of obtaining the Long-stay Offer
- Any other conduct that the Company reasonably determines to be contrary to the purpose of this Policy or detrimental to the fair operation of benefits
Article 12 (Measures against Fraudulent Conduct)
β The Company may determine whether a violation of Article 11 has occurred based on payment instruments, device information, contact details, account activity, contract/cancellation/refund history, and other reasonably available data.
β‘ If the Company confirms or reasonably suspects a violation of Article 11, the Company may take any of the following measures:
- Suspension of Coupon issuance or use
- Recovery or invalidation of Coupons
- Restriction on the application of Long-stay Offers
- Restriction on account use
- Other measures prescribed in the Tenant Policy or Host Terms and Policies
β’ If fraudulent conduct causes damage to the Company, the Company may claim damages from the relevant Member. If fraudulent conduct causes damage to a Host or a third party, any claim for damages shall be asserted directly by the party that suffered the damage, and the Company may support such claim within a reasonable scope, including by providing relevant records.
Article 13 (Modification and Termination of Benefits Programs)
β The Company may modify, suspend, or terminate all or part of benefits programs to be issued or configured in the future for operational, legal, security, or system improvement purposes.
β‘ Individual operational standards, such as Coupon discount rates, Coupon issuance conditions, the method of providing the Long-stay Offer feature, configurable tiers, preset structures, the upper limit of Free Nights, and display methods, may vary by promotion or service operation unit.
β’ Coupons properly issued before any modification or termination remain subject to the validity period and terms of use notified at the time of issuance. However, this does not apply to Coupons obtained through fraudulent means.
β£ Modifications or termination of the Long-stay Offer apply to contracts newly entered into after the time of the change.
β€ The Free Nights, monthly rent payment amount, refund criteria, and Host settlement criteria of Long-stay Offers already applied to confirmed contracts are not changed.
β₯ If the Company or a Host modifies the conditions of a benefits program, the changed conditions are communicated through the platform screen, Coupon wallet, event page, listing detail page, contract screen, or other methods determined by the Company.
Supplementary Provisions
Article 1 (Effective Date)
This Policy takes effect on August 13, 2026.
Article 2 (Consent to and Effect of this Policy)
β A Member is deemed to have consented to this Policy by accessing the platform or using the services. When a Member receives, uses, or applies a Coupon, or applies for, enters into, approves, or performs a contract to which a Long-stay Offer applies, the Member is deemed to have consented to this Policy and the individual conditions of the relevant benefit as displayed on the platform.
β‘ For contracts to which a Long-stay Offer applies, the Company shall clearly display the benefit conditions, total stay nights, Free Nights, rent exemption details, payment amounts, Maintenance Fees, cancellation and refund criteria, and settlement criteria on the platform screen and in the contract prior to the conclusion of the contract, so that the Host and the Tenant may review them.
β’ Before configuring a Long-stay Offer or approving a contract to which such offer applies, the Host shall, and before entering into a contract to which a Long-stay Offer applies, the Tenant shall, respectively review the matters set out in Paragraph β‘.
β£ For individual contracts to which a Long-stay Offer applies, the listing-specific benefit conditions, total stay nights, Free Nights, monthly rent payment amount, and Maintenance Fee displayed on the platform screen and in the contract at the time of contract confirmation shall serve as the specific applicable criteria for that contract.