For matters that require formal discussion or mutual agreement between the Tenant and the Host, such as contract changes, disputes, or refunds, we have a dedicated department to ensure professional assistance.
To process these inquiries efficiently, please submit your request through our official specialized form instead of general email.
1. Types of Inquiries Handled
Please use the link below for the following issues:
Contract Changes: Adjusting stay dates, member information, or lease terms.
Disputes: Unresolved issues or disagreements between the Tenant and the Host.
Refunds: Requests for refunds based on the Lease Agreement and Company policy.
2. How to Submit
Click the link below to access the dedicated inquiry form. Please provide as much detail as possible to help our team review your case accurately.
Submit a Formal Request: Go to Inquiry Form