For matters that require formal discussion, mutual agreement, or policy-based review, such as contract changes, unresolved disputes, or rent refund requests, EnkoStay provides an official specialized inquiry form.
Please note that contract changes, disputes, and rent refund requests generally require prior communication and agreement between the Tenant and the Host. Tenants and Hosts are expected to communicate in good faith and actively attempt to resolve the matter directly with each other first.
If the matter cannot be resolved through mutual discussion, or if formal review by EnkoStay is required, please submit the request through the official form below.
Please note that requests submitted through channels other than the designated form may be rejected or may not be processed.
1. When to Use This Form
Please use the dedicated inquiry form for the following matters:
Contract Changes
Requests to adjust stay dates, move-in or move-out dates, contract period, contract-related tenant information, or other lease terms that require confirmation or agreement between the Tenant and the Host.
Disputes
Unresolved issues or disagreements between the Tenant and the Host after both parties have attempted to resolve the matter through direct communication.
Rent Refund Requests
Requests for rent refunds that require prior discussion with the Host and review based on the Lease Agreement, the applicable EnkoStay policy, and the relevant facts of the case.
2. Why This Form Is Required
Contract changes, disputes, and rent refund requests often require confirmation of contract details, communication history between the Tenant and the Host, supporting evidence, and applicable policy standards.
To ensure that these requests are reviewed through the proper process, they must be submitted through the official specialized form rather than general email or other support channels.
3. How to Submit
Click the link below to access the dedicated inquiry form and complete the required fields.
Submit a Formal Request: Go to Inquiry Form
Important Note
Requests submitted outside the designated form may be rejected.
Please use the official inquiry form so that your request can be reviewed under the appropriate process.