Communication between the Host and the Tenant is key to a smooth Stay. If you are having trouble reaching your Host, please follow the guidelines below.
1. General Issues
If the Host is unresponsive due to personal reasons or work, we recommend sending another message via the System to remind them of your inquiry.
If the Host remains unreachable after multiple attempts, please contact the Platform.
The Company will then attempt to reach out to the Host on your behalf to facilitate communication.
2. Urgent Situations
In the event of an emergency that requires immediate attention, please contact the Platform immediately if the Host does not respond within 24 hours.
Examples of Urgent Situations:
Inability to access the Stay (Lockout)
Security issues
Safety threats or hazardous conditions
3. How to Contact Customer Service
If you need our assistance regarding a non-responsive Host, please reach out to us:
Email: stay_support@enko.kr