Tenant Policy

Article 1. Purpose

These Terms of Use, Tenant Regulations (hereinafter referred to as “Terms,” “Policies,” or “Regulations”) constitute a binding legal contract between Enko Withers Co., Ltd. (hereinafter referred to as the “Company”) and members regarding the rights and obligations of members in relation to the use of the website (https://stay.enko.kr), the host-only website (https://host.enko.kr), mobile applications (iOS/Android), and all other online and mobile environments provided by the Company (collectively referred to as the “Platform”).

These Terms apply to all members (including tenants and hosts) who use the Platform and also apply to contracts, payments, communications, and other related services made through the Platform.

In particular, these Terms aim to clarify the principles and detailed regulations applicable to contracts concluded before and after August 29, 2025, in connection with the change in the payment system (Stripe → Toss Payments).

By accessing or using the Platform, members are deemed to have agreed to these Terms.

Article 2. Scope of Application and Version Classification

The classification of contracts and applicable versions under these Terms is as follows:

1. V1 (Stripe): Contracts with completed payment through Stripe before August 29, 2025.
2. V2 (Toss Payments): Contracts with completed payment through Toss Payments on or after August 29, 2025.

• The contract date and applicable version are determined based on the payment completion time recorded on the platform server (KST) and the PG (Payment Gateway) used at that time.
• However, in cases of unavoidable circumstances such as delayed deployment, system errors, or service rollback, where payment is completed through Stripe even after August 29, 2025, such contracts shall be governed by the V1 regulations.
• For transactions processed via the Bravo Korea partner app, the V1 rules shall apply at all times irrespective of the payment date, as the channel is technically developed and operated on the Stripe system.

Article 3. Definitions

The main terms used in these Terms are defined as follows:

1. Tenant: A person who agrees to these Terms and enters into or intends to enter into a lease contract with a host through the Platform.
   • Includes prospective tenants before the contract is finalized, and the term “Guest” used in past documents or within the service shall be interpreted with the same meaning.
2. Host: A person (lessor) who provides rental space to tenants through the Platform and enters into and performs lease contracts.
   • Includes individuals, corporations, or their agents.
3. Member: A collective term for tenants and hosts, referring to all customers using EnkoStay’s services.
4. Enko Withers / EnkoStay / Company / Platform: The service provider that offers technical systems and an exchange platform for property listing, search, contracts, secure payments, and multilingual communication to facilitate lease contracts between tenants and hosts.
   • The Company is not a contracting party and does not directly intervene in the contents or performance of individual contracts.
5. System / Service / Platform: Refers collectively to the online/mobile environments operated and managed by the Company.
   • Tenant website: https://stay.enko.kr
   • Host website: https://host.enko.kr
   • Mobile applications (iOS, Android official apps)
6. Stay/House (Accommodation): Rental spaces listed on the Platform, regardless of naming (e.g., “House,” “Stay”), meaning any place a tenant may occupy/use under a lease contract.
   • Includes independent housing units, private rooms in shared housing, apartments, houses, or other legally rentable spaces.

Article 4. Definitions of Payment and Fees

The definitions of payment and fee-related terms are as follows:

1. Monthly Rent: The rental fee payable by the tenant to the host for residing in the rental space.
2. Utility Fee: Fees payable to the host covering utilities and management costs arising from the rental space.
   • Includes electricity, water, gas, and common facility maintenance costs. For convenience, it may be temporarily fixed and billed together with rent.
   • Fixed utility fees are reasonably calculated based on past usage averages and management records. Only when specified in the contract or Platform that “additional charges may apply for excess usage” may hosts charge additional amounts if actual usage exceeds the fixed utility fee.
3. Total Rent: Monthly Rent + Utility Fee.
4. Enko Service Fee: Platform usage fees, including system usage, secure payment services, and customer support services.
5. Host Service Fee: Fees for additional services provided by the host (e.g., move-out cleaning, bedding rental).
   • Bedding Rental Fee: A bedding rental package provided by the host during the tenancy, available as a paid optional service.
     • Only hosts holding an accommodation business license may provide such services.
   • Move-out Cleaning Fee: Cost incurred for cleaning (dust removal, basic tidying, etc.) after a tenant vacates, performed by the host to prepare for the next tenant.
     • If contamination, damage, or waste disposal exceeding normal use occurs due to the tenant’s intent or negligence, the host may charge actual repair/maintenance costs in addition to the move-out cleaning fee.
6. Total Payment Amount: Total Rent + Enko Service Fee + Host Service Fee.
7. Initial Payment: The first payment made at contract signing.
8. Cumulative Payment: The total amount paid by the tenant to date.
9. Remaining Payment: The amount the tenant is obligated to pay in the future.
10. Tenant Penalty: Amount charged when the tenant breaches obligations or terminates the contract early.
11. Host Penalty: Amount charged when the host breaches obligations or terminates the contract early.
12. Initial Payment (Initial): In installment plans for contracts of 90 nights or more, the first payment made at contract signing. Subsequent payments are made every 30 nights for rent and fees.
13. Installment Payment (Monthly): For contracts of 90 nights or more, payments are divided into 30-night (monthly) installments after the initial payment.
14. Lump-sum Payment (Fully): For contracts shorter than 90 nights, the full rent and fees are paid at once upon contract signing.

Article 5. Role and Responsibilities of the Platform

1. The Platform is a service that provides online systems and technical infrastructure to facilitate contracts between hosts and tenants. The Platform is not a licensed real estate broker under the Licensed Real Estate Agents Act and does not act as a contracting party, agent, or guarantor.
   • The Platform does not engage in negotiation, mediation, or modification of contract terms, nor does it assume any obligation to verify or guarantee the accuracy of property information.
   • The Platform provides technical systems to display property listings and enable tenants to review and select such information, as well as secure communication channels.
2. The Platform provides escrow payment systems, contract drafting tools, and multilingual communication support for contracts between hosts and tenants.
3. The Platform’s role is limited to information exchange and technical support and does not include the following:
   • Recommending or prioritizing certain listings (except for advertising products or objective sorting/search functions)
   • Price negotiation or determination of contract terms
   • Entering into contracts on behalf of hosts or tenants
4. The Platform is limited to providing technical systems to display property information and locations. It does not conduct on-site inspections, nor does it verify safety or suitability.
5. The Platform does not intervene in specific contract terms (price, duration, special conditions). All contract terms are determined solely by mutual agreement between the parties.
6. As an e-commerce intermediary, the Platform is legally obligated to take necessary measures in cases of legal violations, fraud, or serious safety risks.
   • Such measures are the Platform’s statutory obligations as an e-commerce intermediary, not as a real estate broker.
   • General contractual disputes between users are to be resolved directly between the parties.

Article 6. Limitation of Liability and Disclaimer

1. The Company is not a contracting party in lease agreements between hosts and tenants and shall not be liable for accommodation conditions, contract non-performance, transaction results, disputes, or damages beyond what is prescribed by law.
2. Accuracy and truthfulness of property information (photos, descriptions, pricing, etc.) provided by hosts are the responsibility of the hosts. The Company does not guarantee such information.
3. The Company shall not be liable for service interruption or non-performance of contracts due to force majeure, including natural disasters, war, epidemics, government regulations, or communication failures.
4. Unless caused by willful misconduct or gross negligence, the Company shall not be liable for unavailability of services due to system errors, maintenance, or failures.
5. Unless otherwise required by law, the Company’s maximum liability shall be limited to the lesser of (i) the total service fees paid by the tenant in the past 12 months, or (ii) KRW 100,000.

Article 7. Rights of the Platform

The Company shall have the following rights:

1. Suspend accounts, halt contracts, reject postings, unlist properties, or restrict exposure if violations of these Terms or Policies are confirmed or reasonably suspected.
2. Modify, delete, unlist, or restrict exposure of false, exaggerated, or inappropriate listings, reviews, or postings.
3. Refuse or cancel contracts in cases of legal/policy violations or when user safety is at risk.
4. Initiate dispute resolution procedures in cases of legal violations, fraud, safety threats, or as otherwise deemed necessary.
5. Collect, analyze, and utilize usage data within the scope permitted by law for service quality improvement and security.
6. Impose or adjust fees for the use of services.
7. Upon a host’s request, claim or settle damages or restoration costs arising from tenant contract violations, facility/equipment damage, or prohibited acts. The Company may charge such amounts through registered payment methods or offset them against deposits/escrow funds.
8. Monitor or investigate member activities, postings, contracts, and transaction information for service operation, security, fraud prevention, risk assessment, customer support, or policy enforcement. The Company may request supporting documents and good-faith cooperation from members.
9. Add, modify, or suspend service features as needed. In cases of major disruptions to essential functions such as payment or contract confirmation, the Company shall promptly restore or provide reasonable alternatives.

Article 8. Duties and Responsibilities of Tenants

Tenants must faithfully perform the following obligations:

1. Fully review property information, pricing, host rules, conditions, and refund policies before entering into a contract and comply with them after signing.
2. Since the Platform provides short-term rentals and not accommodation services under the Public Health Control Act, tenants must procure their own daily necessities, bedding, and consumables. However, hosts holding a lodging business license may provide such items in accordance with applicable laws.
3. Communicate with hosts in good faith using the communication channels provided by the Platform.
4. Use the property with the duty of care of a good manager and avoid damaging or losing facilities/equipment.
   • Maintain cleanliness and hygiene inside the property
   • Avoid neglecting electronic devices
   • Dispose of trash and food waste properly
   • Prevent accidents (fire, water leaks) and report immediately
   • Return facilities/equipment in the same condition as at the start of the contract upon move-out
5. Ensure the accuracy and truthfulness of all information submitted through the Platform.
6. Cooperate with safety management or legal compliance activities (e.g., gas meter checks, fire safety inspections) requested by the host.
7. Do not sublease the property or use it for commercial or illegal purposes.
8. Avoid disturbing neighbors or other tenants (e.g., noise, disputes).
9. Immediately report emergencies (fire, crime, major facility breakdowns) to both the host and the Platform.
10. Obtain prior host approval if a third party other than the contracted tenant will reside long-term.
11. Permit host entry in cases of legal/safety inspections or necessary repairs with prior notice.
12. If socially recognized essential rules (e.g., no smoking, prohibition of illegal acts, fire prevention) are violated and the contract is canceled, the tenant shall bear penalties and non-refund liability as stipulated in these Terms and the individual contract.
13. Maintain lawful residency status in Korea, with all legal responsibilities for failure resting with the tenant.
14. Provide accurate documentation of lease purpose and related evidence. False or omitted information may result in restriction or termination of the contract.
15. Acknowledge and assume general living risks (illness, injury, theft, fire, etc.) associated with accommodation use, and take reasonable responsibility for accompanying persons’ conduct.

Article 9. Rights of Tenants

Tenants shall have the following rights:

1. Use the property during the contract period as stipulated in the contract and these Terms.
2. Request explanations regarding property information, fees, refund policies, host rules, or other matters necessary for contract performance before or after entering into a contract.
3. Receive facilities/services guaranteed by the contract or Terms during the lease.
4. Request appropriate measures such as repair, replacement, or refund in cases of serious defects in the property or services.
5. Receive prior notice and reasonable explanations when host entry is required for legal/safety inspections or repairs.
6. Have personal and contract information protected under applicable laws and Platform policies.
7. Apply for dispute resolution or mediation under these Terms.
8. Reject monetary charges or rules not stipulated in the contract or these Terms without prior knowledge or consent.
   • However, socially recognized essential rules (e.g., no smoking, legal compliance, safety rules) apply regardless of notice.

Article 10. Duties and Responsibilities of Hosts

Hosts must faithfully perform the following obligations:

1. Provide accurate information that reflects the actual condition of the rental property and services, and refrain from false or exaggerated descriptions.
   • Property information must clearly state the furniture, appliances, and services actually provided.
   • Non-essential decorative items (e.g., vases, paintings, tablecloths) shall not be considered contractual non-performance. However, photos must reasonably reflect the actual state of the property, and misleading photography techniques (props, angles, editing) that create significantly different impressions are discouraged.
   • If material discrepancies occur in essential contract elements (address, size, essential furniture/appliances), tenants may cancel the contract without penalty.
   • Hosts without a lodging business license may not list items they are legally prohibited from providing (e.g., daily necessities, bedding, consumables). Misrepresentation or false advertising in this regard shall render the host fully responsible for related disputes.
2. Faithfully perform the contract and maintain at least the minimum management standards:
   • Provide the property in a clean state upon move-in
   • Ensure essential utilities (electricity, water, gas, heating, etc.) function properly and perform necessary repairs
   • Install and inspect safety equipment (e.g., fire extinguishers, smoke detectors)
3. In cases of serious defects in the property or services, provide appropriate compensation measures such as repair, replacement, alternative accommodation, or rent reduction.
4. Respond faithfully to reasonable tenant requests and refrain from discrimination or unfair treatment.
5. Clearly disclose contract modifications, cancellations, and refund conditions in advance; hosts are liable for any omissions or misrepresentations.
6. Ensure the accuracy and truthfulness of all information submitted via the Platform.
7. Provide necessary documents for lawful tenant residency (e.g., lease contract, proof of residence) and cooperate in administrative procedures.
8. Obtain prior consent from the tenant before entering the property.
9. Disclose additional fees or special rules clearly before the contract is signed. Any undisclosed monetary charges are invalid.
   • However, socially recognized essential rules (e.g., no smoking, prohibition of illegal acts, fire prevention, cooperation with safety inspections) apply regardless of notice and may be enforced.
   • If a contract is canceled due to nondisclosure, the host shall compensate the Platform and tenant for monetary damages incurred.

Article 11. Rights of Hosts

Hosts shall have the following rights:

1. Rent and host service fees paid by the tenant during the contract period shall be settled through the Platform and remitted to the host.
2. Hosts may request entry into the property with prior notice to tenants in cases of legal/safety inspections, repairs, or other reasonable causes.
3. In cases of tenant contract violations, facility/equipment damage, or prohibited acts, hosts may demand compensation or restoration pursuant to these Terms and applicable laws. If tenants breach these Terms or laws, hosts may terminate the contract and demand move-out under the procedures set forth herein.
4. Hosts may request only the minimum amount of tenant information reasonably necessary to verify contract performance, subject to compliance with laws and privacy protection standards.
5. Hosts may request dispute resolution or mediation through the Platform in cases of serious issues or necessity.
6. If tenants violate these Terms or laws, hosts may terminate the contract and demand move-out.

Article 12. Member Account Management

1. Members shall provide and maintain accurate and up-to-date information during account creation and use and may not use identifiers infringing on others’ names or rights.
2. Passwords and login credentials must be managed with the duty of care of a good manager.
3. If account theft or unauthorized use is suspected, members must immediately notify the Company and follow its guidance.
4. Members shall bear any losses resulting from delayed notification or negligent account management.

Article 13. Indemnification and Disclaimer

1. If a member causes the Company damages due to violation of these Terms or laws, infringement of third-party rights, provision of false information, or misuse of the Platform, or if a third party files a claim or lawsuit against the Company for such reasons, the member shall indemnify and hold harmless the Company and its officers/employees, and compensate the Company for all damages and costs (including reasonable attorney’s fees).
2. This provision does not apply to damages caused by the Company’s willful misconduct or gross negligence.
3. The Company may participate in defense and settlement of such disputes, and members shall not enter into settlements with third parties without the Company’s prior written consent.

Article 14. Calculation of Rent

Rent shall be calculated based on the following:

1. V1 (Stripe): Contracts with completed payment via Stripe before August 29, 2025.
   • Rent is calculated based on the tenant’s actual number of nights stayed.
   • The minimum contract length for new contracts is 14 nights.
   • For full monthly stays, monthly rent applies.
   • For partial stays, the following formula applies:
     • Daily Rent × Number of Nights Stayed
     • Daily Rent = Monthly Rent ÷ 30
   • Examples:
     • 2025.01.01 ~ 2025.01.31 (30 nights): Partial stay → Daily rent × 30 nights
     • 2025.01.01 ~ 2025.02.01 (31 nights): Full stay in January → Monthly rent applied for January
     • 2025.01.15 ~ 2025.02.14 (30 nights): Partial stay → Daily rent × 30 nights
     • 2025.01.15 ~ 2025.04.14 (90 nights): January and April partial stay → Daily rent applied; February and March full stay → Monthly rent applied
2. V2 (Toss Payments): Contracts with completed payment via Toss Payments on or after August 29, 2025.
   • Rent is based on actual nights stayed.
   • Monthly rent is calculated based on 30 nights.
   • The minimum contract length for new contracts is 14 nights.
   • For full months → Monthly Rent applies.
   • For partial months → Daily Rent × Number of Nights applies.
     • Daily Rent = Monthly Rent ÷ 30
   • Examples:
     • 2025.01.01 ~ 2025.01.30 (29 nights): Partial stay → Daily rent × 29 nights
     • 2025.01.01 ~ 2025.01.31 (30 nights): Monthly rent applied
     • 2025.01.01 ~ 2025.02.01 (31 nights): 30 nights → Monthly rent + 1 night at daily rate
     • 2025.01.15 ~ 2025.02.14 (30 nights): Monthly rent applied
     • 2025.01.15 ~ 2025.04.14 (90 nights): Monthly rent × 3 (consecutive periods of 30 nights each)

Article 15. Contract Procedure

Tenants shall follow the procedures set by these Terms and Company regulations to conclude contracts:

1. Member registration
2. Selection of rental property and period of use
3. Tenant’s payment completion
4. Sending contract request to the host
5. Host’s approval of the request

Article 16. Payment Methods

1. Payments shall, in principle, be made by credit/debit card. Bank transfers may be allowed only in limited circumstances.

Article 17. Payment Classifications

1. V1 (Stripe): Contracts with completed payment via Stripe before August 29, 2025.
   • Less than 90 nights: Lump-sum payment.
   • 90 nights or more: Installments — Initial payment followed by monthly rent.
     • Initial Payment = Rent from move-in date to end of following month + Service Fee + Host Service Fees.
     • If move-in starts on the 1st, the calculation applies until the end of that month.
2. V2 (Toss Payments): Contracts with completed payment via Toss Payments on or after August 29, 2025.
   • Less than 90 nights: Lump-sum payment.
   • 90 nights or more: Installments — Initial payment followed by monthly rent.
     • Initial Payment = First 30 nights’ Rent + Service Fees + Host Service Fees.
3. If the Tenant fails to pay the monthly rent or maintenance fees within the designated due date under the installment payment structure, a late penalty calculated at an annual rate of 5% shall be imposed on the overdue amount. The penalty shall accrue on a daily basis and be totaled based on the actual number of overdue days.

Article 18. Contract Period and Usage Time

1. Once the host approves the request, a bilateral lease contract is deemed established for the rental space and period.
2. The lease contract is concluded with specified start and end dates, during which the tenant has the right to use the rental property.
3. Standard move-in time is 15:00 (3 PM), and standard move-out time is 11:00 AM, considering moving logistics.
4. Move-in and move-out times are recommendations and may be adjusted by agreement of host and tenant, provided the start or end dates of the contract are not altered.
5. Any agreed changes to times must be recorded/submitted in the Platform system (chat, contract, etc.). Unrecorded agreements are not recognized in case of disputes.

Article 19. Prohibition of Direct Transactions and Sanctions

1. Tenants must comply with the Platform’s payment and settlement procedures. It is prohibited to induce or conduct direct transactions outside the Platform. Examples include:
   • Proposing or requesting direct bank transfers or cash payments to the host
   • Attempting to conclude contracts or make payments through other services/channels outside the Platform
   • Demanding or inducing that contracts be concluded only outside the Platform
   • Exchanging personal contact details (phone number, email, SNS accounts, etc.) for the purpose of direct transactions outside the Platform
2. If evidence of direct transactions is found, or if a member fails to correct the behavior after notice or repeatedly violates the rule, the Company may impose sanctions.
   • The Company shall notify the violation and intended sanctions, granting 3 days for explanation.
   • If the explanation is deemed unjustified, sanctions will be imposed depending on severity:
     • First violation: Warning or partial service restriction
     • Second violation: Temporary account suspension
     • Third or repeated violation: Permanent account suspension
3. The prohibition on direct transactions applies regardless of whether a separate contract document is executed. Violators may also bear civil liability (penalties).

Article 20. Deemed Agreement to the Terms

1. Upon completing payment and contract, tenants are deemed to have fully understood and agreed to these Terms, service details, host’s rental conditions, and refund regulations.
2. Tenants must review and agree to these Terms, service details, host’s rental conditions, and refund regulations prior to payment. Use of the service and completion of payment shall be deemed as consent.

Article 21. Contracts by Minors

1. Tenants under the age of 19 must obtain legal guardian consent to enter into contracts.
2. Contracts concluded without guardian consent may be invalidated or canceled upon request by the tenant, guardian, or host.
3. Contract cancellations under this Article shall follow the same penalty and refund rules as ordinary cancellations.
4. The Platform and host may verify guardian consent and may require submission of supporting documents such as IDs, family relation certificates, or consent forms.
5. If guardian consent is not confirmed or if the tenant fails to provide proof within a reasonable period despite requests, the contract may be terminated. Any resulting liability lies with the minor or their guardian.

Article 22. Rejection of Contracts

1. If the host cannot accept a contract request for the requested period, the host must inform the tenant with a valid reason.
2. If a host does not respond within 24 hours of a tenant’s request, the request is automatically rejected and the tenant receives a full refund.
3. If a host repeatedly rejects contracts without valid reasons, the Company may impose sanctions such as reduced exposure or account restrictions.

Article 23. Host-Initiated Contract Cancellation

1. If a host cancels a contract prior to move-in, the tenant shall receive a full refund of the total payment (including fees).
2. If a host unilaterally terminates the contract during the lease period or induces early tenant move-out, the tenant shall be refunded all rent and fees for the remaining period, excluding already-occupied days.
3. If a tenant is notified by a host that the property cannot be provided, the tenant must request cancellation through the host, not directly through the Platform.
4. Hosts must complete the cancellation process for tenants to receive a full refund (including fees).
5. The Company may assist in finding alternative housing where possible, but if the tenant declines re-contracting, a refund shall apply.
6. Cancellations due to force majeure (natural disasters, government orders, etc.) shall follow the Force Majeure provisions herein.
7. Refunds and assistance under this Article are processed based on the Platform server (KST) notification time.

Article 24. Contract Cancellation (Before Move-in)

1. Tenants may cancel contracts themselves via My Page prior to move-in without requiring host agreement.
2. Cancellation penalties apply as specified in these Terms and are automatically settled through the Platform.
3. Cancellation and penalty calculations are based on the Platform’s recorded cancellation request receipt time (server time, KST).
4. Network delays or device errors shall not be accepted as valid grounds for timing adjustments.
5. Mid-stay early termination or contract shortening shall follow the contract modification provisions of these Terms.

Article 25. Refund Policy

1. Penalties are calculated according to contract type.
2. Service fees are separate from host penalties and are not included in penalty amounts.
3. If the tenant’s total paid amount is less than the penalty, the tenant must pay the shortfall.
4. Unused host services (e.g., bedding package, cleaning fees) shall be fully refunded.
5. After the free cancellation period, service fees are non-refundable if cancellation is due to tenant reasons.
6. Service fees are generally non-refundable unless an exemption reason applies.
7. Once the tenant-host contract has ended, refunds may no longer be requested.

Article 26. Penalty Policy

1. V1 (Stripe): Contracts completed before August 29, 2025 via Stripe.
   • Penalties are calculated based on total rent.
   • Cancellation penalties are as follows:
     • 61+ days before move-in: None
     • 60–31 days before: 10% of total rent
     • 30–8 days before: 20% of total rent
     • 7–4 days before: 30% of total rent
     • 3–1 day before: 50% of total rent
     • Within 24 hours of move-in: 70% of total rent
2. V2 (Toss Payments): Contracts completed on or after August 29, 2025 via Toss Payments.
   • Penalties are calculated based on one month’s rent (30 nights).
   • If the contract is 30 nights or less, penalties are calculated based on total rent paid.
   • Cancellation penalties are as follows:
     • 45+ days before move-in: None
     • 44–31 days before: 10% of monthly rent
     • 30–15 days before: 50% of monthly rent
     • 14–8 days before: 70% of monthly rent
     • 7 days before to move-in/no-show: 100% of monthly rent
   • Within 24 hours after payment (excluding the day before move-in): None (Full refund including Enko service fee)
   • The Enko service fee is non-refundable after 24 hours from the payment time.
3. If a tenant modifies a contract (extension/shortening) and then cancels shortly after, penalties are calculated based on the original contract date, applying whichever is less favorable between the original and modified terms.

Article 27. Refund of Service Fees & Free Cancellation

1. V1 (Stripe): Contracts completed before August 29, 2025 via Stripe.
   • Cancellation 61+ days before move-in and within 7 days of payment (including payment date/time): Service fee refunded.
   • Cancellation within 60 days of move-in and within 24 hours after payment: Service fee refunded.
   • Cancellations within 24 hours of move-in are not eligible for free cancellation; penalties apply.
2. V2 (Toss Payments): Contracts completed on or after August 29, 2025 via Toss Payments.
   • Cancellation within 24 hours after payment: Service fee refunded.
   • Cancellations on the day before move-in are not eligible for free cancellation; penalties apply.

Article 28. Standard for Calculating Cancellation/Refund Timing

1. “X days before” refers to cancellation requests received prior to the scheduled move-in time (default 15:00 KST) on the respective date.
2. “Within 24 hours” refers to 24 hours from the payment timestamp, and does not apply from the day before move-in.
3. All timing calculations are based on the Platform server timestamp (KST). Network delays or device errors are not accepted.

Article 29. Grounds for Penalty and Fee Exemption

1. Uncontrollable Circumstances:
   • Natural disasters (earthquake, flood, typhoon, etc.)
   • Social unrest such as war
   • Government or public authority orders/regulations preventing use
2. Host Fault:
   • Cancellations due to host circumstances
   • Double-booking, business closure, property unavailability due to host responsibility
3. To qualify for penalty or fee exemption under the above, tenants must submit documentation proving the grounds.

Article 30. Exclusions from Penalty and Fee Exemption

The following do not qualify for penalty or fee exemptions:

1. Simple change of mind or personal reasons
2. Forced eviction due to prohibited conduct such as violent acts, crimes, indoor smoking
3. Entry denial or visa refusal (considered personal reasons; tenants must confirm visa and entry conditions in advance)
4. Flight cancellations or changes due to weather (contract changes must be requested instead of cancellation)
5. Partial reductions may be possible if agreed with the host.

Article 31. Contract Modification

Contract modification refers to shortening or extending the lease term at the tenant’s request.

1. Early Move-in: Advancing the contract start date. Upon agreement with the host and Platform request, a payment link is issued. Confirmation occurs upon payment.
2. Extension: Postponing the contract end date. Requests must be made and paid through the Platform, effective only after host approval.
   • Additional rent is charged for the extended period.
   • Extensions are considered separate new contracts and may be canceled or modified independently.
   • General cancellation/modification rules apply to extensions.
3. Delayed Move-in: Postponing the contract start date. Must be notified to the host in advance.
4. Early Move-out: Terminating the contract before the original end date.
   • If the tenant obtains host consent for early move-out, standard penalty rules apply, and the tenant bears the penalty. Reductions or exemptions may be negotiated with the host.
   • If the tenant moves out unilaterally without consent, it is deemed abandonment. Full rent remains due and no refund applies.
   • Tenants must formally notify the host of early move-out. Failure to do so and resulting disadvantages are the tenant’s responsibility.

Article 32. Procedure for Contract Modification

1. Except for extensions, all modifications may be finalized freely through prior agreement between tenant and host.
2. To ensure smooth service and prevent disputes, both parties must notify the Platform of agreed modifications.
3. Failure to provide documents or notification despite Platform requests may disadvantage the non-complying party in refund/penalty calculations.
4. The Platform only records and manages contract modifications and does not validate or intervene in their substance.

Article 33. Refund Calculation for Contract Modification

1. Refund = (Total Paid Amount – Penalty).
2. Additional payments may be required depending on the total paid.
3. Host services already provided (bedding package, cleaning fees, etc.) are non-refundable.
4. Even after modification, amounts already paid are non-refundable, unless an exemption applies under these Terms.
5. Refunds are not available once the tenant-host contract ends.
6. Upon termination of the contract, the platform service fee shall waive the fee for the unused remaining period, and shall only be imposed at the platform commission rate on the amount already paid and the penalty fee

Article 34. Penalty for Contract Modification

1. Penalties for modification are calculated using the following formula:
   • (Initial Total Rent – New Total Rent) × Penalty Rate

Article 35. Delayed Move-in Policy

1. Tenants may move in later than the contract start date if they notify the host in advance.
2. Rent for the delayed period is not refundable.
3. However, if the host consents separately, such rent may be refunded.

Article 36. Early Move-out Policy

1. Desired Move-out Date: The date the tenant actually wishes to vacate.
2. Declaration Date: The date the tenant officially notifies the host of intent to move out early.
3. Penalty Rules:(Updated: Nov 11, 2025)
   1. Installment Payment (Contracts of 90+ Nights)
      • Declaration Made 60 Days or More Prior to the Desired Move-out Date
        • No Termination Fee shall be imposed.
        • The Tenant shall be responsible only for the rent corresponding to the Actual Period of Stay, calculated on a daily pro-rata basis.
      • Declaration Made Within 60 Days of the Desired Move-out Date
        • A Termination Fee equivalent to one month of rent shall be imposed.
        • The Tenant shall be responsible for the rent corresponding to the Actual Period of Stay, calculated on a daily pro-rata basis.
        • However, if the Declaration Date falls within 60 days of the original Contract End Date, no refund shall be issued.
   2. Full Upfront Payment (Contracts of Less than 90 Nights)
      • Early Move-out: No Refund
4. Note
   • Platform Fee: If any penalty fee is incurred, the Platform Service Fee will also be charged additionally.
   • Negotiation: The penalty fee may be adjusted with the host's explicit consent.

Article 37. Contract Extension

1. Definition: Contract extension means postponing the contract end date to continue residing in the same property.
2. Extension Request Procedure:
   • Tenants must request and pay for the extension through the Platform.
   • The extension becomes effective once the host approves the request.
   • Requests are possible only if no conflicting contract exists for the requested period.
3. Payment Conditions:
   • If the extension is less than 60 nights: full rent and fees must be paid at the time of contract.
   • If the extension is 60 nights or more: first payment followed by installments every 30 nights.
   • Additional rent applies for the extended period; approval is granted only after payment confirmation.
4. Contract Relationship:
   • Extension is treated as a separate, independent contract.
   • Each contract (original and extended) can be canceled or modified independently, subject to applicable rules at the time.

Article 38. Definition of Dispute and Resolution Procedure

1. Disputes between tenants and hosts include disagreements over contract terms, property condition, services, monetary claims, and other issues during contract execution.
2. Even if not explicitly listed under dispute clauses, violations of rights, obligations, or responsibilities specified in these Terms are also considered disputes.
3. If negotiations fail, disputes are handled through the Company’s resolution procedure. The Company is not a contracting party but acts only as a mediator.
4. Step 1: Direct Negotiation (Mandatory)
   • Parties must attempt to resolve disputes directly first. Claims without such attempts may not be recognized.
   • Using Platform messages is recommended for transparency and future reference.
5. Step 2: Formal Filing with Dispute Center
   • If negotiation fails, either party may file a dispute with the Company’s Dispute Center.
   • Photo, video, invoices, and other objective evidence must be submitted. Claims may be limited if filing deadlines are missed.
6. Step 3: Mediation by the Company
   • The Company reviews claims and evidence and initiates mediation within 3 business days of filing.
   • Timelines may be extended if additional documentation or fact-checking is required.
7. Step 4: Final Decision and Settlement
   • The Company determines refunds, compensation, or settlements based on evidence and policies.
   • Unreasonable claims or those lacking evidence may be dismissed.
   • If parties fail to reach agreement, the Company’s decision becomes the final standard.
   • Settlements are reflected in account balances accordingly.

Article 39. Tenant-Initiated Disputes

1. Before Move-in
   • Tenants must carefully review property details (location, price, amenities, refund policies, house rules, etc.) before signing. Refunds are not granted for simple changes of mind or failure to review.
   • Hosts must accurately disclose property details. False/misleading listings, omission of major information, or adding new rules without tenant consent are prohibited.
   • Tenants may cancel without penalty in the following cases:
     • Host adds new rules not disclosed at booking.
     • Property details (location, size, amenities, services) materially differ from actual.
     • Advertised descriptions (e.g., “10 minutes from school”) are significantly misleading compared to reality (e.g., 25+ minutes).
   • Tenants must provide evidence and file within 72 hours of booking or within 24 hours of discovery.
2. At Move-in (Within 24 Hours)
   • If cleanliness, hygiene, major facility failure, or material mismatch with listing is found, tenants must document with evidence and notify the host within 24 hours.
   • Hosts must promptly fix issues or provide an alternative property.
     • Essential utilities (electricity, water, gas, heating, cleanliness) must be repaired within 24 hours.
     • Non-essential furniture/appliances must be repaired within 48 hours and completed within a reasonable time.
   • If the host fails to respond within 24 hours or issues persist, tenants may file with the Company within 72 hours of occurrence.
   • Rent until filing date is tentatively credited to the host, but final settlement depends on the dispute outcome.
     • If living conditions are proven uninhabitable, rent is refunded for the affected period.
     • If conditions are usable but inconvenient, partial refund/discount may apply.
   • Both parties must submit requested materials within 24 hours (urgent cases) or 72 hours (general cases).
   • Critical issues allowing immediate mediation:
     • Extreme uncleanliness (trash, foul odor, leftover items).
     • Property materially different from contract (wrong location, wrong unit).
     • Missing/incorrect essential access info (lock code, key, address).
3. During Tenancy
   • Tenants must notify the host and provide evidence within 48 hours of discovering failures in guaranteed facilities/services or host’s breach of duty.
     • Examples:
       • Failure of essential utilities (electricity, water, gas, heating).
       • Failure of included furniture/appliances (washing machine, refrigerator, bed).
       • Structural defects (serious leaks, mold, pest/security issues).
       • Host entering property without tenant consent.
     • Excludes damage caused by tenant’s intent or gross negligence.
   • Host obligations:
     • Begin essential utility repairs within 24 hours and complete within reasonable time.
     • Begin furniture/appliance repairs within 7 business days and complete within reasonable time.
   • If no response within 24 hours, or if issues remain unresolved, tenants may file with the Company within 72 hours of occurrence.
   • Rent settlement rules apply as in move-in disputes.
4. After Move-out
   • Tenants cannot request new refunds or compensation after move-out.

Article 40. Host-Initiated Disputes

1. Before Move-in
   • If tenant provides false information or intends to misuse the property (e.g., exceeding guest capacity, commercial use, illegal stay), host may cancel, and tenant must pay penalties under cancellation rules.
   • If tenant demands unreasonable discounts or terms without valid reason, host may file a dispute with the Company, which decides on cancellation/penalty.
   • If tenant poses safety risks or potential criminal activity, host may cancel with objective evidence and seek penalties.
2. During Tenancy
   • Hosts may file disputes if tenant breaches obligations, house rules, or laws, making tenancy unsustainable.
   • Hosts must secure evidence and notify the tenant within 24 hours, requesting correction.
   • If tenant fails to respond within 48 hours or repeats violations, host may escalate to the Company.
   • Examples:
     • Violating agreed rules (no smoking, no pets).
     • Exceeding contracted occupancy with unauthorized long-term guests.
     • Tenant or guest found with illegal/false status.
     • Tenant committing crime, violence, or property damage.
   • Even if not listed, any conduct beyond reasonable norms (e.g., persistent extreme noise, intentional property damage) that severely disrupts tenancy may be considered breach.
   • The Company reviews evidence and may decide on termination, penalties, or compensation.
3. After Move-out
   • If property is damaged, heavily soiled, or unpaid/extra costs arise, hosts may claim compensation.
   • Hosts must submit photo/video evidence and invoices within 72 hours after move-out.
   • The Company issues invoices via the payment system. Tenants must object within 3 business days. Otherwise, the claim is final.
   • Claims and supporting materials are reviewed and may be adjusted to reasonable amounts.
   • If the Tenant fails to voluntarily settle the confirmed charge within the designated period, the Company may automatically process the payment using the Tenant’s registered payment method. This procedure shall be deemed to have been pre-authorized by the Tenant by agreeing to these Terms, in the event that the charge arises from the Tenant’s breach of obligation.
   • Normal wear and tear and standard cleaning costs are excluded.

Article 41. Principles of Compensation (Between Parties)

1. Direct Loss Only: Only actual repair, cleaning, or alternative housing costs are recognized.
2. Exclusion of Indirect Losses: Lost business, emotional damages, or opportunity costs are not covered.
3. Cap on Liability: Compensation cannot exceed actual direct loss.
4. Procedure: Once dispute is finalized, settlement/refunds/charges are processed within 10 business days.

Article 42. Compensation, Service Fees, and Recourse (When Host at Fault)

1. If urgent action is needed for safety, health, or crime, the Company may advance costs for relocation, temporary housing, medical support, etc.
2. Such payments are temporary; the responsible party must reimburse the Company.
3. The Company may deduct such costs from settlements or demand additional payment.
4. Compensation cannot exceed actual costs incurred.
5. If contracts are canceled due to host fault, service fees unpaid to the Company must be covered by the host.
   • V1 (Stripe): Full service fee based on total rent.
   • V2 (Toss Payments): Service fees for the remaining lease period.
   • If force majeure applies (natural disaster, war, pandemic), submission of evidence within 5 business days may reduce liability by up to 50%.

Article 43. Intellectual Property Rights

1. All rights in the Platform, services, database, software, design, text, images, and logos belong to Enco Withus Co., Ltd. or rightful owners.
2. Tenants may not reproduce, distribute, transmit, publicly display, or create derivative works without prior written consent.
3. Tenants must ensure they hold rights to any content uploaded to the Platform and not infringe third-party rights.

Article 44. Review Policy

1. Reviews consist of tenant feedback and host responses, aiming to protect both parties fairly.
2. Tenants may write reviews once half of their lease period has passed.
3. Hosts may respond to tenant reviews.
4. Reviews are publicly displayed and cannot be deleted by hosts.
   • Hosts may request deletion, which the Company reviews case by case.
5. Hosts may not pressure tenants for fake reviews or manipulate ratings. Violations may result in penalties.
6. The Company may remove reviews without notice if they contain:
   • Explicit sexual content or profanity
   • Hate speech, anti-social, or unethical remarks
   • Content unrelated to rental use
7. Copyright of tenant reviews belongs to the author.
   • Tenants grant the Company a non-exclusive, perpetual, royalty-free license for service operation, quality control, and promotion.
   • External commercial advertising use requires separate tenant consent.
   • Tenants warrant reviews do not infringe others’ rights. The Company may hide/remove unlawful or infringing content.

Article 45. Individual Contracts and Relationship with These Terms

1. These Terms serve as the minimum standard for tenant protection. Tenants and hosts may create separate written agreements.
2. If the individual contract differs from these Terms, the individual contract prevails only if:
   • It was agreed in writing (including electronic documents) before or at the time of contract.
   • Both parties have confirmation or supporting records (Platform messages, emails, etc.).
3. Individual agreements are invalid and these Terms prevail if:
   • They impose conditions less favorable to the tenant than these Terms.
   • They violate applicable laws or administrative guidelines.
4. If an individual agreement is more favorable to the tenant, it is valid as long as it does not conflict with laws.
5. If the existence or content of an individual agreement is unclear or disputed:
   • The tenant and host must first attempt direct negotiation.
   • If negotiation fails, the Company applies its standard refund policy.
6. The Company does not bear refund, compensation, or mediation responsibility for matters arising solely from individual agreements.

Article 46. General Provisions

1. These Terms constitute the entire agreement between the Company and members, superseding all prior oral or written agreements.
2. Failure or delay by the Company to enforce any right under these Terms does not constitute a waiver.
3. Members may not assign or delegate rights or obligations under these Terms to third parties without prior written consent from the Company.
4. Notices from the Company take effect upon delivery to the member’s registered email, Platform notifications, or other appropriate means.
5. If any part of these Terms is found invalid, illegal, or unenforceable, the remaining provisions remain effective.

Article 47. Governing Law and Jurisdiction

1. These Terms are governed by the laws of the Republic of Korea.
2. In the event of a dispute related to these Terms, the competent court at the Company’s principal place of business shall have exclusive jurisdiction for the first instance.

Article 48. Amendments and Effective Date

1. The Company may amend these Terms within the scope permitted by law.
2. Amendments must be announced at least 7 days in advance, specifying effective date and reasons.
   • However, for unfavorable or material changes, notice must be given at least 30 days in advance.
3. Announcements are made via Platform notices or email.
4. Amended Terms apply only to contracts executed after the effective date.
5. If a member consents, the amended Terms may also apply to existing contracts.

Article 49. Effective Date

1. These Terms take effect on August 29, 2025.

Article 50. Contact

1. All inquiries regarding these Terms may be sent to:stay_support@enko.kr