Facility or Service Issues During the Stay
If a malfunction, suspension, or interruption occurs in any facility or service guaranteed under the Lease Agreement during the Stay, the Tenant must take the following actions.
- The Tenant must immediately request corrective action from the Host.
- The Tenant must secure evidence of the issue, such as photos or videos.
- The request for corrective action must be submitted to the Host within 48 hours from the time the issue is identified.
Failure to report the issue within this timeframe may limit the ability to verify the issue and may affect subsequent support or remedies.
Tenant Policy_Article 38. Definition of Dispute and Resolution Procedure